"2015 could be described as a year of change on many fronts but the Glass and Glazing Federation remained fairly stable from both a financial and an operational perspective. "
"The changes to the trading environment saw new legislation affecting consumer facing businesses with the Consumer Rights Act becoming law in October 2015. Aligned to this new law, the GGF simultaneously revised and relaunched its Consumer Code of Practice – which gained Chartered Trading Standards Institute approval in early 2016.
During the period, the GGF Home Improvement and Marketing departments worked diligently to improve the overall consumer package to support Members, including an improved deposit indemnity scheme,a new arbitration process (The Glazing Arbitration Scheme) and a new consumer website (MyGlazing.com) to offer consumer advice and to promote GGF Members.
During the period, the GGF Board began to assess the Federation’s strategy, governance and direction to improve service levels and Members’benefits.
An independent consultancy was commissioned to review the GGF’s structure, operations and output. By the summer of 2016, a new strategic direction and governance will start to be implemented and we are sure Members will see a difference and benefit from smoother operations in 2016." Brian Baker, GGF Immediate Past President commented.
Nigel Rees, GGF Chief Executive underlined, “The tough trading conditions continued through 2015 but GGF Members were able to hold their own in the marketplace. The statistics from FENSA (the predominant Competent Person Scheme for England and Wales) showed that domestic installations for Windows and Doors were down 6.6% on the figures for 2014. That said, the GGF has continued to prosper and grow with 34 new Member companies joining the Federation, with only 18 resignations and 3 liquidations- a strong positive position both numerically and financially.
The GGF performed well financially across the Group - which consists of the Federation and six commercial companies (wholly owned subsidiaries)- and the details are highlighted later in this Annual Report. The subsidiary companies within the Group provided the necessary dividends to allow the Federation to continue to provide first rate benefits for its Members whilst keeping Members’ subscriptions at an affordable level.
Thank you again for your continued support and let’s all look positively to the future.”