Archives for January 2016

GGF and its Members have been subject to recent attacks online. The most recent appearing on DoubleGlazingBlogger by Anthony Jones, Chairman of National Federation of Glaziers.

Giles Willson, GGF Managing Director, has defended GGF Members and underlined the GGF’s work and position as the industry’s leading trade body.

See full response below.  

“Rather than engage in a public cyber squabble, we respond to Anthony Jones’ earlier post, with a few questions for Anthony with regard to his inaccurate (and bordering on defamatory) comments as well as providing some facts to help him understand the Glass and Glazing Federation (GGF), our work and the scope of our long standing success, as we try to continue to improve the operating environment for our Members and the wider industry.

Consumer-biased laws?
For several years, the GGF Home Improvement department and specialist groups have been working hard on behalf of the industry on consumer legislation with Government departments and the Chartered Trading Standards Institute. We are therefore curious to know which “consumer-biased laws” Anthony is referring to and which GGF Member companies he feels have brought these “consumer-biased laws” upon the industry. Please can you provide this information Anthony?

Selling techniques v dishonest practice
Each company, whether a GGF Member company or not, decides on its own business model as to pricing and discounts. It is not a dishonest practice provided the trader is clear to the consumer as to what the list price is and what discounts apply. We appreciate that many in the industry have an opinion on traders which have a list price with substantial discounts available, however this practice is also common in many sectors such as automobiles, kitchens, furniture etc., and is not illegal or unethical.

GGF Members and voting
No single GGF Member or group of GGF Members “calls the shots” at the GGF. At GGF meetings when a vote is taken, the democratic policy in effect is “one Member, one vote”, so each Member company has just one vote on an issue whether it’s a large, medium or small company. However, we estimate that GGF Members do represent over 50% of the glass and glazing industry by turnover, so the GGF being the main trade body is approached by, and considered by Government, on issues of policy affecting our industry.

Such is the GGF’s strong relationship with Government departments and given the Federation’s size and scope, it is reasonable to consider the GGF as “the voice of the industry”. However to add even greater strength to our voice to Government, the GGF last year set up a new independent group in conjunction with several other trade bodies and manufacturers called The Glazing Supply Chain Group which is a forum that meets quarterly to share views and opinions across all areas of the industry and not just from GGF Members.

The GGF Consumer Code of Practice
The GGF Consumer Code of Practice formerly The Code of Ethical Practice (the name changed over ten years ago) was revised and re-launched last year to GGF Members, and is freely available for download on the GGF website https://www.ggf.org.uk/ and on the GGF’s consumer site https://www.myglazing.com. The Code has been updated, taking into account changes in consumer legislation. The GGF is currently in the process of gaining approval from the Chartered Trading Standards Institute for the new Code. It is compulsory that all GGF Members who sell directly to consumers have to sign up to the Code and if they breach it, they risk losing their membership in accordance with GGF Rules.

It would be interesting for all readers if Anthony could explain which part of The GGF Consumer Code of Practice he considers a “sham.” You can download the GGF Consumer Code of Practice here:
https://www.ggf.org.uk/publication/code_of_practice

How the GGF deals with dishonest practice
It is clear in our new Consumer Code that Members must not state inflated prices for goods and services above those of the company’s price list, then offer discounts or “special one- day offer prices” that are not true; only genuine discounts agreed by the company must be applied.

GGF Members are operating completely honestly and ethically by complying with the GGF Code. As stated before, it is the commercial decision of traders as to the pricing and business model they operate; however they must comply with the GGF Code if they are a GGF Member. As a trade body the GGF is bound by the Competition Act not to discuss pricing or pricing methods with Members. Members must however comply with the law and the GGF Consumer Code. Any Member in breach of the Code (and the GGF Rules) would face a disciplinary procedure through the GGF Finance and Membership Committee.

The status of the GGF in the industry
With our Membership comprising most of the major players and leading experts in the industry covering 35 different sectors, the GGF has naturally become the main trade organisation in the industry.

Given its position, the GGF offers its Members over 70 Membership benefits and great networking opportunities at over 200 specialist, regional and national group meetings across the UK.

Though networking is undoubtedly a very popular benefit, the GGF’s many other benefits include: solid political campaigning, unrivalled technical and health and safety information, a comprehensive library of publications and standards, consumer leaflets and support, website directories, business support and multiple online benefits such as Member company profiles on GGF websites ggf.org.uk and myglazing.com, plus the GGF digital news service and digital magazine. With so much digital development, the GGF has grown its online audience by over 400% (132,000 unique visitors in 2015) in 4 years. In the last couple of years the Federation has also enjoyed record attendances at meetings and many high profile companies in the industry have joined.

Given the quality, scale and profile of our technical publications, articles and specialist groups, it is no surprise that we are often the first point of contact not just for GGF Members but also for Government, the media, related third parties, the wider industry and consumers to answer questions and provide information on the key issues affecting our industry. Indeed, our technical content in the public domain is even referenced and used by the National Federation of Glaziers, which the GGF provides royalty free.

We are the first to admit that we are not perfect, but we do try our very best for our Membership and the wider industry to make the operating environment better for all. We always encourage any company not in Membership to consider joining and to contact us for more information about the Federation and its activities. If requested we would also happily invite interested companies to attend one of our meetings.

We trust this response will be taken in the spirit it is intended, to educate, inform and help Anthony or anyone else who may have any doubts about the position, integrity and work of the Glass and Glazing Federation, the industry’s leading trade body.

Giles Willson
Managing Director
Glass and Glazing Federation”

To visit the live blog and see comments, click here: https://www.doubleglazingblogger.com/2016/01/can-the-business-models-of-the-nationals-work-in-a-modern-fenestration-industry/ 

The Public Contract Regulations 2015, which came into force in February 2015, require all public bodies to contractually ensure that invoices are paid within 30 days and the 30-day payment term is passed down throughout their supply chain. However, the ECA survey, which asked questions of both local authorities and ECA members, found high levels of non-compliance with these payment requirements and only two in 10 contractors reported that all public sector clients paid them on time.

The key findings of the survey include:

• Almost six in ten local councils claim that they pay within 30 days with less than 1% admitting to payment terms over 30 days.
• However, around four in 10 say they ‘don’t know’ if they are meeting the legal requirement to pay within 30 days.
• More than six in 10 local councils do not monitor or were unable to confirm whether their main contractors pay sub-contractors promptly.
• Despite it being part of legislation, one fifth do not plan to contractually oblige suppliers to pay those below them in the supply chain within 30 days.

ECA Director of Business Services Paul Reeve said:

“Some of these ECA findings are remarkable because they show high levels of non-compliance with prompt payment law…However, we also recognise that half of public bodies are doing their best to follow the rules – showing it can be done. We urge these exemplar bodies to share how they do it, to help other authorities comply as soon as possible. The ECA will be sharing our data and next year we will be revisiting those public bodies who are falling fall short of the regulations, because anything less than 100% compliance is not good enough for hard-pressed smaller contractors.”

Build UK has identified fair payment as a priority as current payment practices within the industry are holding back the businesses of both Main and Specialist Contractors. A dedicated Payment Group has been set up and a number of outcomes were unanimously supported by all Build UK members earlier this year. These include Build UK supporting the principles of the Construction Supply Chain Payment Charter which include payment terms of 30 days for the public sector.

Are you experiencing similar issues? Send your feedback to Giles Willson, GGF Managing Director (technical@ggf.org.uk) or Peter Stuttard, GGF Regional Manager: (pstuttard@ggf.org.uk).