Alpha have completed many projects and refurbishments securing and improving commercial and domestic premises for over 30 years, priding ourselves not only on the quality of goods we supply but expert fitting, and overall customer satisfaction.
All properties we work in are occupied to some degree, some by vulnerable adults or children. Respect for the home and the customer is key. Maintaining a safe and secure environment for the customer and our workforce drives our Code of Conduct. We expect anyone working in a property to follow our Code of Conduct for working in occupied properties, which includes a focus on security and supporting vulnerable customers. Sources such as the Tenant Services Authority have been used to develop this Code. Operatives are trained using role play and toolbox talks to understand the need for care and attention.
Alpha Glass offer for their clients a Glass safety analysis & report service
Emergency response service
First time fix
National coverage controlled from central hub
Glass polishing service as an alternative to re-glazing
Replacement Locks
All jobs are monitored and feedback is recorded and reviewed on a daily basis, including:
Rapid Response times
Staff politeness and courteousness
Works completed to customers satisfaction
All work areas are tidy and left as found
Complaints handling is dealt with and resolved with 48 hours
Customer support experience
10 Year guarantee on all UPVC windows & doors
Alpha Glass & Glazing Key business offering:
Highly experience Technicians
Consistent high levels of service
Market leading response times in both emergency & reactive
Head Office ‘hub’ in the UK Midlands
National commercial & domestic glazing service 24/7